Frequently Asked Questions

StarNgage is an influencer marketing and analytics platform that helps brands to identify the ideal influencers while analysing their social media profiles. StarNgage+ is a newly launched influencer marketplace that enables brands to track website traffic and reward the influencers with extra commission based on the website traffic they have generated.

StarNgage+ serves as an innovative influencer marketplace, seamlessly bridging the gap between brands and influencers. It empowers brands to create impactful campaigns and discover influencers perfectly aligned with their vision.

On the other hand, StarNgage Pro goes beyond, offering a sophisticated Influencer Relationship Management (IRM) software. Elevate your influencer partnerships with advanced features, allowing brands to efficiently manage influencers and brand ambassadors, ensuring seamless collaboration and enhanced campaign performance.

We believe that data is the new oil and that's why StarNgage+ is different from other KOL platforms as we offer end-to-end influencer marketing solutions by combining cutting-edge technology and performance-based rewards that are awarded to influencers when they generate website traffic. This helps brands to track and measure their campaign results while enabling brands to achieve promising results. Besides, our live chat function enables you to receive instant notifications when influencers message you or submit their content while tracking the campaign progress on one platform and this means it is time to forget about DMs on Instagram and updating spreadsheets!

Our platform boasts an extensive network of over 2 million influential profiles. Join us as an advertiser and explore a diverse range of influencers ready to elevate your brand and connect with your target audience. Harness the power of our expansive community to amplify your advertising campaigns and achieve unprecedented reach and engagement.

The influencers are located across the globe. To work with influencers located in your targeted country or region, select the targeted country or region that you intend to target when you setup the campaign.

No as the influencers joining our platform are not legally bound to a contract with us.

Yes, we have! Our platform enables brands to look for the ideal influencers active in various social media platforms including Facebook, Instagram, TikTok and YouTube. All you need to do is to specify the platform that you are targeting when you setup a new campaign on StarNgage+.

You can work with the influencers to create content in any language that you want by specifying the language requirement when you create your campaign on our platform.

To join as as an advetriser, you will need to create an account on our app or our website. 

1. Visit our Sign Up page to get started.
2. Fill in your email address.

3. Then, fill in your password and click on the "Sign Up As A Brand" button to register at StarNgage+ as a brand.

4. You can also select "Mobile Registration". Select the country code and fill in the phone number.

3. Click on "SEND OTP" button to receive the SMS with the OTP code.

5. Lastly, click on the "Sign Up As A Brand" button to register at StarNgage+ as a brand.

Fret not as our customer service team is ready to help!  

1. Navigate to the homepage and access valuable resources by clicking on the "Resources" tab in the top navigation bar.

2. If you've logged into our dashboard, simply access the "Contact Us" tab located in the left navigation bar.

3. You'll then be directed to our "Contact Us" page. Fill in the form and click on the "Contact Us" to send us your inquiries.

Alternatively, you can reach out to us via Facebook and Instagram, too. Our team will try to get back to you within 3 to 5 working days.

At StarNgage+, there are 8 campaign models suitable for different campaign objectives in order to fit your influencer marketing needs:

• Paid Campaign: Suitable for marketers who are looking for influencers to create and share content that promotes their brands (sponsored posts).
• Content Creation: Suitable for marketers who are looking for influencers to build up their content library for marketing collateral. Marketers can use this content for marketing and advertising purposes for a stipulated period of time.
• Content Distribution: Marketers provide their own content (images or videos) to influencers for them to share with their audience.
• E-commerce Product Review: Influencers visit your website or marketplaces to place orders to try out the products for free. They will be reimbursed for product purchase once they have completed the campaign.
• Product Seeding: Marketers can now send products to influencers so that they can write authentic reviews about their brand. There is no extra payout given to the influencers other than the free products. However, USD5 will be charged by the platform when marketers approve the influencers’ applications.
• Offline Experience: Marketers can invite influencers to visit their physical outlets or events to try out your products/services.
• Increase Followers: Marketers engage influencers to mention their brands or product through stories/posts to drive profile visits and grow their followers.
• Performance Based Campaign: Marketers engage influencers to create and share content that promotes their brand and influencers can share their personalized link to drive website traffic. Please note that only performance based campaign model requires the marketers to pay the estimated campaign budget in advance. 

Below are the steps that you should follow to create a campaign (Applicable to all campaign models except product seeding and performance based campaign). 

For Web Version:

1. To launch a campaign, sign up or login to your brand's account and click on "Create Campaign" on the left navigation menu.

2. Select the campaign model and your preferred social media platform according to your campaign objectives, and click on “Next”.

3. Fill in the campaign details. 

4. Upload a cover photo for your campaign.

5. Fill in the campaign and influencer requirements. No idea what to insert? Click to use the available template to save your time. Edit the details to include information relevant to your brand and campaigns.

6. Click on “Next” once you have edited the campaign and influencer requirements.

7. Enter a basic payout for posting. Basic payout refers to the basic payment that you will pay for posting. Please note that this is not applicable if you select product seeding.

8. Select the number of followers that the creators should have and number of creators/influencers that you would like to engage.

9. Click on "Calculate Now" to find out the total budget you need.

10. Once you have filled in all the details, click the “Next” button to publish your campaign.

11. After creating your campaign, it will be sent to the StarNgage editorial team for approval (typically takes 1-3 business days). Once it is approved, it will be shared with our network of influencers.

For App Version:

1. To create a campaign, click on Home to get started.

2. Then, press “+” button to continue.

3. Select the campaign model and preferred social media platform according to your campaign objectives, and click on “Next”.

4. Upload a cover photo for your campaign. Then, press “Calculate Now” button to find out the total campaign budget.

5. Enter a basic commission for posting. Basic commission refers to the basic payment that you will pay for posting.

6. Select the number of followers that the creators should have and number of creators/influencers that you would like to engage.

7. Click on "Calculate Now" to find out the total budget you need and press "Confirm" button.

8. Fill in the campaign details. No idea what to insert for campaign requirements? Select and use the available template to save your time. Edit the details to include information relevant to your brand and campaigns.

9. Once you have filled in all the details, click the “Submit” button to publish your campaign.

10. Make upfront payment by inserting or selecting your credit card and ta-dah, your campaign is ready once payment is made!

11. You will then start receiving interest from influencers. Click on "Applications" on your campaign at the Homepage.

12. After the influencers have submitted their application, click on "Accept" or "Reject" their applications.

13. Once the influencers have submitted their works, check their works and click "Approve" if they completed the campaign requirements.

Sounds complicated? Follow the steps on this video (https://www.youtube.com/watch?v=E-l7gKC-UkA) now!

Below are the steps that you should follow to create a campaign (Applicable to all campaign models except product seeding and performance based campaign).

For Web Version:

1. To launch a campaign, sign up or login to your brand's account and click on "Create Campaign" on the left navigation menu.

2. Select the performance based campaign model and preferred social media platform according to your campaign objectives, and click on “Next”.

3. Fill in the campaign details and insert a landing page to be promoted. Then, upload a cover photo for your campaign.

4. Find in the campaign and influencer requirements. No idea what to insert? Click to use the available template to save your time. Edit the details to include information relevant to your brand and campaigns.

5. Click on “Next” once you have edited the campaign and influencer requirements.

6. Enter a basic commission for posting. Basic commission refers to the basic payment that you will pay for posting.

8. “Unique Website Visitors that You Wish to Achieve” is the budgets to encourage influencers to drive website traffic ($0.10 per unique website visitor) based on the number of unique website visitors that you would like to get from this campaign. Eg. the creator will get $50 when he/she manages to generate 500 unique website visitors ($0.10 x 500). You can enter the maximum number of visitor based on your budget.

9. Select the number of followers that the creators should have and number of creators/influencers that you would like to engage.

10. Click on "Calculate Now" to find out the total budget you need.

11. Once you have filled in all the details, click the “Next” button to publish your campaign.

12. Make upfront payment by inserting or selecting your credit card and ta-dah, your campaign is ready once payment is made!

Sounds complicated? Follow the steps on this video (https://www.youtube.com/watch?v=E-l7gKC-UkA) now!

Below are the steps that you should follow to create a free sampling.

For Web Version:

1. Sign up or login to your brand's account and click on "Create Campaign" on the left navigation menu.

2. Select "Product Seeding" as the campaign model and preferred social media platform according to your campaign objectives, and click on “Next”.

3. Fill in the campaign details.

4. Upload a cover photo for your campaign.

5. Find in the campaign and influencer requirements. No idea what to insert? Click to use the available template to save your time. Edit the details to include information relevant to your brand and campaigns.

6.Click on “Next” once you have edited the campaign and influencer requirements.

7. Select the number of followers that the creators should have and number of creators/influencers that you would like to engage.

8. Click on "Calculate Now" to find out the total budget. There is platform fee charges based on the number of creators/influencers selected.

9. Click the “Next” button to publish your campaign.

10. After creating your campaign, it will be sent to the StarNgage Editorial Team for approval (typically takes 1-3 business days). Once it is approved, it will be shared with our network of influencers.

For App Version:

1. Click on Home to get started.

2. Then, press “+” button to continue.

3. Upload a cover photo for your campaign. Then, press “Calculate Now” button to find out the total campaign budget.

4. Select the number of followers that the creators should have and number of creators/influencers that you would like to engage. Click on "Calculate Now" to find out the total platform fees you need to pay our platfirm. Then, click on the "Confirm" button.

5. No idea what to insert for campaign requirements? Select and use the available template to save your time. Edit the details to include information relevant to your brand and campaigns.

10. Once you have filled in all the details, click the “Submit” button to publish your campaign.

6. Make upfront payment by inserting or selecting your credit card and ta-dah, your campaign is ready once payment is made!

By using StarNgage+, you can run and manage your influencer marketing campaign in just 3 steps or less than 5 minutes— simply create a campaign, pay and approve the content.

These are a few criteria that brands should take into consideration when it comes to budget allocation:

1. Number of influencers promoting your brand

2. Tier of influencers/No of followers that the influencers have

3. And whether you need the influencers to purchase your products or services for review. If this is needed, please take note of the purchase value, delivery fees and other costs that the influencers might need to pay in order to get the products or services.

Kindly be aware that the exported influencer list will exclusively include information related to the influencers' social media profiles, such as follower count and engagement rates. Contact details will not be included in the exported list. If you wish to obtain their contact information, simply select the influencers and click on the 'View Contact Information' button within the Influencer Discovery tool.

Unique Website Visitors that You Wish to Achieve Feature is introduced to encourage influencers to drive website traffic ($0.10 per unique website visitor) based on the number of unique website visitors that you would like to get from this campaign. When the influencers generate website traffic, the rewards are awarded to them on top of the basic payment that they will receive for content creation. Eg. the creator will get $50 when he/she manages to generate 500 unique website visitors ($0.10 x 500). 

For example:

Basic Commission = $50

Commission per Unique Visitor = $0.10 

Traffic Brought by the Influencer (Unique Visitors)= 1,000

The influencer will receive: $50 + (1000 x $0.10) = $150

For All Campaign Models except Performance Based Campaign:

1. You will then start receiving interest from influencers. Click on "Applications" on your campaign at the Homepage. 

2. After the influencers have submitted their application, click on "Accept" or "Reject" their applications.

3. Proceed to make payment to our platform when you have confirmed the pricing.

4. Once you have made the payment to StarNgage and the influencers have submitted their works, check their works and click "Approve" if they completed the campaign requirements.

For Performance Based Campaign Model:

1. You will then start receiving interest from influencers. Click on "Applications" on your campaign at the Homepage.

2. After the influencers have submitted their application, you can decide whether to "Accept" or "Reject" their applications. Once you have approve the influencers, you may start to liaise with them. 

3. Once you have made the payment to StarNgage, Check their works after the influencers have submitted their works, then click on "Approve" if they completed the campaign requirements.

Glad that you have created a campaign and subscribed to on our platform. Here are how you can invite the influencers to attract them to join your campaign:

1. Sign up or login to your brand's account and then click on "Influencer Discovery" on the left navigation menu.

2. Click on the "Filter" button if you are looking for influencers with specific requirements.

3. Tick & select the influencers whom you would like to invite. Then, click on the "Invite Influencers".

4. Click on the campaign that you want the influencers to join and click on the "Invite Influencers". We will send invitation to invite these influencers.

Our dashboard provides reporting data including the overall number of lading pageviews, unique visitors and the influencer applications (including those applied, rejected and accepted applications. Brands can delve in further by analyzing the top performing influencers based on the number of lading pageviews and unique visitors generated by them respectively.

Our powerful campaign builder is of a great help if you have no idea on how much to pay the influencers. All you need to do is to insert the basic payout that you are comfortable to pay the influencers, the unique website visitors that you wish to achieve (only applicable for performance campaign model) the number of influencers you would like to engage. Our platform will help you to calculate the total amount that you should pay to influencers to save you the trouble!

Brands will have to pay upfront for performance based campaign while payment is required when brands approve the influencers' application for other campaign models. Our platform will hold the escrow payment temporarily to ensure that creators submit the required deliverables before releasing it to the creators. The remaining budget will be credited to your StarNgage+ Wallet. For existing brands, the payment will be first deducted from the balance inside the StarNgage+ Wallet. The amount will be deducted from your selected credit card when there is an insufficient balance in the Wallet.

We're sorry to tell that we only support USD at the current moment.

The Lite plan is for marketers who are just getting started with influencer marketing. The Essential and Advanced plans provide additional benefits than the starter plan for marketers to power up their influencer campaigns by reaching out to more influencers. It is designed for marketers who work with a big number of influencers. Please refer to our Pricing Page for more information.

Email and phone support are available to all registered brands. With Priority and Premier support, your support requests move to the head of the queue for our customer service team to assist you. A dedicated account manager will be assigned to you if you subscribe to our Advanced plan. 

Even you’ve made the payment, you are allowed to switch plans at any time. Simply choose the plan that is best fit for your needs, and don't worry if you change your mind later.

The minimum subscription for all the plans is one month. You can cancel the subscription plan anytime after one month. No cancellation fee is charged.

Yes, we also provide managed services! Tailored for brands, agencies, and rapidly growing startups looking to elevate their branded content, our comprehensive service is designed for those seeking a dedicated team. Our experts take care of everything, from developing strategic plans and creating customized content and media packages to curating talent lists and overseeing the entire execution and delivery process. Please note, the minimum budget for our managed services starts at USD5,000.

Talk to us for more information!

Here are how you can view the contact information of the influencers:

1. Sign up or login to your brand's account and then click on "Influencer Discovery" on the left navigation menu.

2. Click on the "Filter" button if you are looking for influencers with specific requirements.

3. Select the influencers whom you would like to invite.

4. Once you have done, click on the "View Contact Information" and you should be able to view the contact information of the selected influencers. 

To subscribe to our plan, it's necessary to link your credit card, even if you've already topped up your credits. This is essential for covering the monthly or yearly subscription fees, which will be automatically deducted from your card. It's important to note that the credits can only be utilized for creating campaigns or unlocking specific features.

With our Creator Discovery Tool, subscribers to our Essential or Advanced plans can conveniently filter search results by influencers with email or contact details. Please note that this feature is not accessible for advertisers on the Lite plan. Consider upgrading your plan to save time by efficiently filtering search results based on influencers with email or contact details.

Yes. The service fee or platform fee varies based on the subscription plan you chose. Please refer to our Pricing Page for more information.

StarNgage+ is a performance-based influencer marketing app that connects brands and content creators from different channels and media such as Instagram, YouTube, TikTok and Facebook. Our team aims to create a pleasant influencer marketplace that enables the influencers to look for their ideal campaign opportunities from different countries and categories and communicate with the brands in one place. What makes us different is our ability to track website traffic generated by influencers and reward them based on the results they garnered. Download our app now and join exciting influencer marketing campaigns from iconic brands while getting paid for posting!

StarNgage is an influencer marketing and analytics platform that connects influencers with brands for free or paid collaboration. StarNgage+ is a newly launched influencer marketplace that enables influencers to unlock the extra earnings based on the website traffic they have generated. The influencers will not only get paid for posting but on top of that, they can earn performance-based rewards when your content is driving results.

To be a StarNgage+ influencer, you need to be active on social media. You love taking photos and sharing them with your friends on social media. What's more, you are likely to be an amateur chef, foodie, fashionista, avid traveller, keen photographer, fitness or sports freak, artist, or designer. Aside from that, you would have achieved a certain number of followers and gained significant levels of engagement including likes and comments for each of your Instagram posts. To qualify as preferred influencers, you are required to have at least 1,000 followers and your profile needs to be public.

To join us as a creator or influencer, you will need to download our app or use our web version.

For App Version:

1. Get into our app and click on "Me" page and "Sign In Now" to continue.

2. Then press "Sign Up" to create an account.

3. Select "Creator", fill in your phone number, OTP code you received and password.

4. Lastly, click the “Sign up” button and ta-dah, your account has done created.

For Web Version:

1. Visit our Sign Up page to get started.

2. Fill in your email address and password. Then, click on the "Sign Up As A Creator" button. After that, you will receive a verification email to verify your account. Click on the link to proceed further. If you do not receive the email, please check the Spam folder.

3. Alternatively, you can also click on the "Mobile Registration" to register using your mobile number.

4. Select the country code and fill in the phone number.

3. Click on "SEND OTP" button to receive the SMS with the OTP code.

5. Lastly, click on the "Sign Up As A Creator" button to register at StarNgage+ as a creator or influencer.

Fret not! All you need to do is to click on the "Forget Password" button and reset your password by inserting your phone number, OTP code you received and password you would like to change to.

There are a few reasons that cause this issue:
- The OTP service provider is having some technical difficulties delaying the request. Try to click on the “Send” button to receive the SMS with OTP code.
- The internet connection is wonky. Try to click on the “Send” button to get the OTP code when your internet connection is stable.
- The country code is selected wrongly. Double check the country code for your mobile phone number and click on the “Send” button to request the OTP code again.
If you’re still facing the same issues, kindly contact us so that we can assist.

To get started, complete your profile and verify your social media account to enable brands to know more about you. The best part is you will be rewarded with USD $10 by doing that!

1. To complete your profile, go to Me page and click on the Profile icon.

2. Click to upload your profile picture. Fill in the details. Once you have done, click on the Save button.

3. Once you have completed your profile, click on the Social Accounts to verify your social media accounts.

4. Fill in the username and no of followers of each social media platform. Once you have done, click on the Save button.

5. Copy the given emoji and paste the emoji onto the bio of your social media accounts.

After you have completed these steps, our team will review your profile and social media accounts. Then, you can start joining any campaigns you're interested in.

For App Version:

1. To edit your profile, go to Me page and click on the Profile icon.

2. Click to change your profile picture.

 
3. Edit the details that you would like to amend. Once you have done, click on the Save button.

For Web Version:

1. Click on profile picture on the top right corner.

2. Click on "Profile".

3. Click to change your profile picture if you would like to change it.

3. Edit the details that you would like to amend. Once you have done, click on the "Submit" button.

Here are a few steps that you can verify and connect your social media accounts:
1. Click on the Me page.

2. Click on the Social Accounts to verify your social media accounts.

3. Copy the given emoji.

4. Paste the emoji onto the bio of your social media accounts.

5. Go back to StarNgage+ app. Fill in the username and no of followers of each social media platform. Once you have done, click on the Save button.

Please note that there are a few factors including the account location, follower count, category and so on that we take into consideration when we feature the creators on our top creator list. 

To get featured on our ranking page, please create an account as a creator and follow these steps to complete your profile and verify your account. Please note that it will take some time to update the ranking list.

If you’re still struggling on how to join campaigns on our platform, here’s how you can get started!

1. Browse and discover campaigns that you like on "Home". To save your time, use our powerful filters to look for campaigns that are available in your countries or specific countries that you want.

2. Select whether you would like to view campaigns in your located country or campaigns from other countries, platforms and categories that you are interested in. Then, click on "Filter" to narrow down the search results.

3. Once you have found a suitable campaign, click to find out more about the campaign

4. Read through the campaign brief including the campaign timeline and requirements. Click on the "Message" button to talk to the advertiser if you have any enquiries.

5. Click on the "Apply Now" if you want to participate as a content creator in the campaign. 

6. Enter the you payout amount that you wish to get from the campaign and description to introduce yourself. Click on "Submit" to apply the campaign.

7.  If advertiser had negotiate the pricing with you, click on "Update Price" to edit the payout amount and "Submit". 

8. You will receive a push notification to notify you that your application has been approved.

9.Follow the briefs to work on the deliverables. Once you have published the content, submit the post links and screenshots of the posts. Please note that this is not a draft for review but published content.

10. Wait for payment when your content is approved by the brand. You can share your personalized promoted link with others to unlock more earnings opportunities. If your application is approved by the advertiser, the payment will be credited to your StarNgage+ wallet after the campaign ends.

For Web Version:

1. Click on "Join Campaign" to browse and discover campaigns that you like. To save your time, use our powerful filters to look for campaigns that are available in your countries or specific countries that you want.

2. Select whether you would like to view campaigns in your located country or campaigns from other countries, platforms and categories that you are interested in. Then, click on "Filter" to narrow down the search results.

3. Once you have found a suitable campaign, click to find out more about the campaign

4. Read through the campaign brief including the campaign timeline and requirements. Click on the "Message" button to talk to the advertiser if you have any enquiries.

5. Click on the "Apply Now" if you want to participate as a content creator in the campaign. 

6. Enter the you payout amount that you wish to get from the campaign and description to introduce yourself. Click on "Submit" to apply the campaign.

7. If advertiser had negotiate the pricing with you, click on "Manage Campaign" at homepage. Click on "Update Price" to edit the payout amount and "Submit".

8. You will receive a push notification to notify you that your application has been approved.  

9. Follow the briefs to work on the deliverables. Once you have published the content, submit the post links and screenshots of the posts. Please note that this is not a draft for review but published content.

10. Wait for payment when your content is approved by the brand. If your submission is approved by the advertiser, the payment will be credited to your StarNgage+ wallet after the campaign ends which you can withdraw to your PayPal account eventually.

This depends on the campaign requirement. For most cases, influencers will need to purchase and try out the products or services for reviews. However, the product value and shipping cost will be reimbursed from the payment you received after your submission has been approved. Please note that amount more than the product value and shipping cost will not be covered and there will be no further reimbursement on purchases for rejected/unacceptable/late content submissions.

This is the extra payment that you will receive when your followers visit the advertiser’s promoted webpage via your personalized promoted link.

Eg. USD $0.10 is the amount that you will receive when there is one unique landing page view generated from your personalized promoted link. If there are 100 unique page views generated, you will earn extra USD $10.

For App Version:

1. Click on "Update Price" to edit the payout amount and "Submit".

For Web Version:

1. Click on "Manage Campaign" at the homepage and click on "Update Price".

2. Edit the payout amount and "Submit". 

Here are a few reasons that explain why your application is rejected:
1. Your profile is deemed as not suitable for the campaign. / The number of followers you have does not meet the campaign requirements.
2. Your application does not meet the campaign requirements.

You can continue the campaign by resubmitting your application before the campaign end date and before the campaign is fully joined. Besides, we would suggest you to read and understand the campaign requirements and schedule before you join any campaigns.

To edit your location, please proceed to edit your profile.

If you have been chosen by the brand, you will receive a push notification if you have installed our app. Alternatively, you will receive an email notification, too.

Once you have been chosen, please use the "Chat" feature to reach out to the brand via the platform regarding the next steps.

Of course you can as long as you join before the campaign ends or campaign is fully applied! All you need to do is to follow the steps like how you applied for the campaign previously.

Besides, we would suggest you to read and understand the campaign requirements and schedule before you reapply for any campaigns.

For App Version:

1. Once you have published the content, click on the "Submit Works" button to submit your content.

2. Submit the post links and screenshots of the posts. Please note that this is not a draft for review but published content.

3. Once you have done, wait for the approval from the brand.

For Web Version:

1. Click on the "Manage Campaign" and choose the campaign that you want to submit the content.

2. Submit the post links and screenshots of the posts. Please note that this is not a draft for review but published content.

3. Once you have done, wait for the approval from the brand.

Our team or brands running the campaigns will usually take 5 to 7 working days to review the content submission. While waiting for approval, please feel free to explore and join other campaigns.

Yes definitely! All you need to do is to follow the steps below to submit your content like what you have done previously:

For App Version:

1. First, click on the Campaign tab at the bottom. Then, click on the "Submit Works" button to submit your content.

2. Submit the post links and screenshots of the posts. Please note that this is not a draft for review but published content.

2. Submit the post links and screenshot of the posts. Please note that this is not a draft for review but published content.

3. Once you have done, wait for the approval from the brand.

For Web Version:

1. Click on the "Manage Campaign" and choose the campaign that you want to resubmit the content.

2. Click on the "Submit" button to submit your content.

3. Submit the post links and screenshots of the posts. Please note that this is not a draft for review but published content.

4. Once you have done, wait for the approval from the brand.

We're sorry that you cannot edit or make any changes once you have submitted your photo and post links. However, lucky for you as you can resubmit your photo and link on our platform.

We're sorry to tell that you will not be able to submit your content or join the campaign again when the period for content submission or the campaign ends. Please note that there will be no further reimbursement on purchases for rejected/unacceptable/late content submissions. Hence, we would advise you to strictly follow the campaign schedule and requirements to join the campaign. In rare cases where the campaign is relaunched, we will notify you via email or push notification.

Influencers are not allowed to delete or archive your posts and this might lead to a ban if we catch anyone doing that.

Basic commission refers to basic payment that you will receive after the advertiser has approved your published social media post.

Earned commission refers to the commission that the other creators have earned from the total budget.

This depends on the total budget, basic commission for posting and extra commission for unique visitors of the campaigns. Please note that extra commission is available for certain campaigns in which the brands hope to generate more website traffic.

Generally, the more unique visitors you generated from your post and personalized promote link you copied from our platform, the more extra commission you can earn. Besides, it is important to submit your content before the earned commission is getting lesser as it will also affect the payout you received.

For App Version:

1. To withdraw your payout, click on Me page to get started.

2. Click on Wallet.

3. To withdraw money, click on the Withdraw button.

4. Click on PayPal button to proceed.

5. Fill in your PayPal ID that you would like to transfer the money to and then click on Submit. Please note that your PayPal ID needs to be email format so that we can proceed.

6. Select the amount that you would like to withdraw. USD $50 is the minimum amount that you can withdraw.

Alternatively, you can click on the ... button if you would like to withdraw amount other than those that are shown. Insert the amount that you would like to withdraw.

7. Click on the Submit button once you have confirmed the details. Please note that our team will need two to three working days to process your withdrawal request.

For Web Version:

1. To withdraw your payout, click on Balance on the left navigation bar to get started.

2. Click on the Withdraw button.

3. Click on PayPal button to proceed.

4. Fill in your PayPal ID that you would like to transfer the money to and then click on Submit. Please note that your PayPal ID needs to be email format so that we can proceed.

5. Select the amount that you would like to withdraw. USD $50 is the minimum amount that you can withdraw. Alternatively, you can click on the ... button if you would like to withdraw amount other than those that are shown. Insert the amount that you would like to withdraw.

6. Click on the Submit button once you have confirmed the details. Please note that our team will need two to three working days to process your withdrawal request.

The withdrawal request will be processed by our finance team within 7 to 14 working days after receiving the requests. You will receive a push notification when your withdrawal request has been processed.

Please note that there will be 3 - 4% processing fees charged by PayPal which may cause the final amount different from what you're expecting which is beyond our platform's control.

This depends on the campaign brief. Some campaign's payout is fix while some campaign encourage influencer to share their personalized promote link to their audience. 

All you need to do is to share your personalized promote link with others and encourage them to find out more about the brands' products/services by clicking on the link.

1. To get the personalized promote link, click on the Requirements tab on the campaign detail page and scroll down.

2. Next, click on the link icon and then copy the link.

3. Paste this link on your IG bio and caption or share this link with others to generate more unique website visitors in order to earn more commissions.

Payment will be released within 7 to 10 working days after the tracking period of the campaign ends. The withdrawal request will be processed by our finance team within 7 to 14 working days after receiving the requests. You will receive a push notification when payment has been released or your withdrawal request has been processed.

There are a few reasons that may lead to the payout discrepancies:

1. The performance tracking period has ended and you will not receive any additional payouts for any new unique visitors your generated.

2. Many influencers have joined the campaign before you take part in the campaign which causes the remaining budget to decrease. Hence, the payout for you might be lower.

There will be no further reimbursement for rejected/unacceptable content submissions. Thus, it is pivotal to strictly follow the campaign schedule and requirements when you join any campaigns.

We will pay influencers through PayPal. Once the campaign has ended and the payment has been released, the amount will be credited to your StarNgage+ wallet.

The payout you can withdraw from PayPal is different and lower from what is stated on the campaign detail page as up to 4% transaction fees will be charged by PayPal which is out of our control.